Remote Help Desk Terms of Service

This Service is offered with the condition you accept without modification the terms and conditions contained here. Brighton I.T. may change the Terms of Service at any time. You understand that by using the Service after a change becomes effective, you have agreed to it. By purchasing Service from Brighton I.T., you are indicating your agreement to be bound by all of the terms and conditions described here.

Guarantee

Brighton I.T. does not guarantee that it will be able to resolve every issue. Any services provided shall be in accordance with the limited warranty stated below.

Delays

In the event Brighton I.T. delivery of services is delayed, prevented or made impracticable by catastrophic events such as fire, flood, earthquake, or other catastrophes, power outages, internet service outages, equipment failure, or any other issues that are beyond Brighton I.T.'s reasonable control, Brighton I.T. shall not be held responsible for the delays by such cause.

Lost or altered Data

The customer is responsible for backing up all files and information on the computer and for maintaining a procedure external to the serviced hardware for backup. Brighton I.T. shall not be liable for lost or altered files, data or programs, even if caused by the negligence of Brighton I.T. or it's agents or employees. Diagnostic and repair services are provided without any obligation of confidentiality or nondisclosure on the part of Brighton I.T., it's employees or agents. Customer shall delete from the computer any file or data considered to be private, confidential or proprietary. This does not affect your rights under the Data Protection Act.

Limited liability

Where local laws apply, certain provisos may not apply. Except where such exclusion is contrary to public policy, in no event shall Brighton I.T., its employees, agents or contractors, be liable under this agreement for any indirect, special, exemplary, consequential, or incidental damages, including, but not limited to, loss of anticipated profits or revenue, economic loss, loss of data, loss of use of a product or any associated equipment, cost of capital, cost of substitute or replacement equipment, facilities or services, down time, customer time, the claims of third parties, and injury to property, regardless of the nature of the claim, including but not limited to, breach of warranty, breach of contract, tort (including negligence) or strict liability, and even if Brighton I.T. has been advised of the possibility of such loss or damage. If any portion of this section is held invalid or unenforceable, any liability of Brighton I.T. and its suppliers and service providers under this agreement is expressly limited to the fees the customer has paid for the service giving rise to the claim. The customer's sole remedy against Brighton I.T. and its suppliers and service providers in any dispute under this agreement shall be to seek recovery of the amounts the customer has paid, upon the payment of which Brighton I.T. and its suppliers and service providers shall be released from and discharged of all further obligations and liability to the customer.

Revisions

Brighton I.T. may at any time revise these Terms and Conditions by updating this page. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms and Conditions to which you are bound.

Charges

By using the Brighton I.T. remote helpdesk service you are agreeing to pay Brighton I.T. the amounts owing on receipt of invoice. You agree to pay amounts charged in 30 minute blocks at the standard business rates as described in prices . We keep an electronic record which shows the times and lengths connected to your computer in the event of dispute. While every effort is made to remedy your issues we cannot make a guarantee of success but you agree to pay the costs of remote help based on the time connected in all instances. For new customers Brighton I.T. reserve the right to ask for payment details and/ or payment in advance.